Main

Release Notes

• v7.18.3 Hotfix Release Notes for ENow Management System
• v7.18.2 Hotfix Release Notes for ENow Management System
• v7.18.1 - Maintenance Release Notes ENow Management System
• v7.16.3 Release Notes ENow Management System

Troubleshooting Guides

• New installed ENow Client not visible in Admin Console's Authorize Servers screen
• Unable to uninstall ENow client through Windows Control Panel
• Mailscape 365 License Consumption Rate Report Does Not Display Data
• No Data Graph Shown on Mailscape 365 Top Receivers Per Day and Top Senders Per Day reports
• Mailscape 365 Office 365 Reports Showing GUID Instead of User or Display Name
• EMS Installer fails to launch

Configuration Guides - Exchange

• How To Place Mailbox Servers that are not Database Availability Group (DAG) Members into Maintenance mode

Configuration Guides - GalSync

• How to Synchronize Managers on GALsync managed user objects
• How to Exclude Objects from GALsync
• How to Synchronize Exchange On-Premises Hidden Objects with GALsync
• How to Exclude Objects from GALsync #

Configuration Guides - Mailscape

• How to configure ServiceNow alerts
• How to configure HTTPS on the ENow webserver
• How To Configure Exchange Online Mailbox Audit Notifications
• How to Create a Microsoft Teams Custom PowerShell Report
• How To Turn On ExchangeMessageID Export into Mailscape Database
• How to Configure Additional Namespace Test Accounts with the ENow Namespace Credential Utility

See all 9 articles

Configuration Guides - Admin Console

• Remove a server from the Admin console through config files

Exchange Servers - Disk Space

• Exchange Disk Thresholds

Office 365 - Configuration

• OneDrive test failing with system.exception: Failed to create OneDrive ENow test folder.

Admin Reports

• How to Create a Microsoft Teams Custom PowerShell Report #

Domain Controllers - AD Core

• AD Core Network Thresholds
• AD Core Thresholds