Exchange Online - OWA Logon Status

Monitoring Benefit

The Exchange Online OWA Logon status test verifies that Outlook on the web is available to logon from the location where the test is being performed. This test also checks that the network latency is within an acceptable range.

How do we verify the monitoring test results?

From the ENow web server, open the following URL to follow the instructions on how to sign in to Outlook on the web with the Exchange Online user mailbox:

How to sign in to Outlook on the web - Microsoft Support

Common warning or error results, and potential solutions

Adjust the Network Latency threshold settings by opening the ENow Admin Console and selecting:

Server > Monitoring Policy > Thresholds > Microsoft 365 > Exchange Online > Microsoft 365 > OWA Logon Latency

or

Server > Monitoring Policy > Thresholds > Microsoft 365 > Exchange Online > Remote Probes > OWA Logon Latency

or

Server > Monitoring Policy > Thresholds > Microsoft 365 > Exchange Online > Ecloud-Internet > OWA Logon Latency

Refer to the following for troubleshooting OWA Logon issues related to the Exchange Online user mailbox settings:

Microsoft Entra authentication & authorization error codes | Microsoft Learn