Exchange Online - Outlook Autodiscover Status

Monitoring Benefit

The Exchange Online Outlook Autodiscover status test verifies that the Autodiscover service is available to provide Exchange Online user mailbox configuration information from the location where the test is being performed. This monitoring tests also check that the network latency is within an acceptable range.

How do we verify the monitoring test results?

From the ENow web server, open the following URL to use the Microsoft Remote Connectivity Analyzer:

Microsoft Remote Connectivity Analyzer: Test Input

Follow the above instructions to validate that the Exchange Online user mailbox configured for Outlook Autodiscover status test can connect to Outlook from the Microsoft Remote Connectivity Analyzer. For good measure, we recommend testing with another mailbox account known to have a connection to Outlook. Review the results of the Exchange Online Outlook Autodiscover status tests and compare them with the results of the Microsoft Remote Connectivity Analyzer. If there is an error presented that is similar, then consider the possibility of a server or user configuration issue that is preventing the connection to Outlook. If there is an issue isolated to the Exchange Online Outlook Autodiscover status test, then consider the possibility of a site configuration issue preventing the connection to Outlook.

Common warning or error result(s) and potential solutions to resolve the issue(s).

Adjust the Network Latency threshold settings by opening the ENow Admin Console and selecting:

Server > Monitoring Policy > Thresholds > Microsoft 365 > Exchange Online > Microsoft 365 > Outlook Functionality (Autodiscover) 

or

Server > Monitoring Policy > Thresholds > Microsoft 365 > Exchange Online > Remote Probes > Elapsed Time (Autodiscover)

or

Server > Monitoring Policy > Thresholds > Microsoft 365 > Exchange Online > Ecloud-Internet > Elapsed Time (Autodiscover)

Refer to the following URL(s) for troubleshooting Autodiscover issue(s) related to the Exchange Online:

Issues when using Autodiscover service - Exchange | Microsoft Learn