Monitoring Benefit
The Exchange Online Cloud Mail Flow status test verifies that email is able to be sent and received between an Exchange Online user mailbox and an external email address.
How do we verify the monitoring test results?
From the ENow web server, open the following URL to follow the instructions on how to sign in to Outlook on the web with the Exchange Online user mailbox:
How to sign in to Outlook on the web - Microsoft Support
Access the external mailbox that has been configured with auto forwarding rule.
Sign in to Gmail - Computer - Gmail Help (google.com)
Automatically forward Gmail messages to another account - Gmail Help (google.com)
Gmail automatic forwarding | Google Workspace Knowledge Center
Common warning or error result(s) and potential solutions to resolve the issue(s).
Refer to the following URL(s) for troubleshooting mail flow issue(s) related to the Exchange Online user mailbox settings:
Troubleshoot mail flow in Exchange Online | Microsoft Learn
Spam confidence level - Microsoft Defender for Office 365 | Microsoft Learn
Gmail marks valid email messages as spam - Google Workspace Admin Help
Access the internal Exchange Online mailbox by following the instructions in the following URL to access OWA and verify that messages are being received from the configured external mailbox and Exchange mailbox:
Access the internal Exchange mailbox by following the instructions in the following URL to access OWA and verify that messages are being received from the configured external mailbox:
https://learn.microsoft.com/en-us/exchange/troubleshoot/client-connectivity/set-up-web-access
Access the external mailbox that has been configured with auto forwarding rule.
https://support.google.com/mail/answer/8494?hl=en&co=GENIE.Platform%3DDesktop
https://support.google.com/mail/answer/9414102?hl=env
https://knowledge.workspace.google.com/kb/gmail-automatic-forwarding-000009025
Common warning or error result(s) and potential solutions to resolve the issue(s).
| Warning or Error | Potential Solution(s) |
| Warning or Error status. |
For the Cloud Mail Flow and Hybrid Mail Flow monitoring tests from the ENow web server, check the Exchange Online User Mailbox settings by opening the ENow Admin Console and selecting Server > Tuning Policy > Settings > Office 365 > Exchange Online > Exchange Online User Mailbox > Verify Credential.
https://learn.microsoft.com/en-us/exchange/mail-flow-best-practices/troubleshoot-mail-flow |
| Error indicates Spam confidence level (SCL) in EOP is greater than SCL value of 1. |
Please review the following URL(s) to potentially address any issue(s) with external mail flow: |
| Error indicates that inbound message is not received. |
Please review the following URL(s) to potentially address any issue(s) with external mail flow: https://support.google.com/a/answer/7663057?sjid=10415104681390983547-NA |
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