Monitoring Benefit
The Microsoft Entra Authentication test verifies that a test user can authenticate to Microsoft 365 using the Microsoft Entra Authentication provider.
How do we verify the monitoring test results?
From the ENow web server, open a browser in private mode and attempt to sign in with the test account at https://portal.office.com.
Common warning or error results, and potential solutions
| Warning or Error | Potential Solution(s) |
| Warning or Error status. |
Adjust the Azure AD User settings by opening the ENow Admin Console and selecting Server > Tuning Policy > Settings > Office 365 > Directory & Authentication > Azure AD User > Verify Credential. Review the connection status of the Exchange Namespace URLs, then refer to the following for troubleshooting connection issues: Microsoft Entra authentication & authorization error codes | Microsoft Learn |
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