Directory & Authentication - Microsoft Entra Connect Directory Synchronization Status – ENow Software

Monitoring Benefit

The Directory Synchronization Functionality section contains monitoring information for the Microsoft Entra Connect Sync server.

Server summary row for the AAD server with columns for Functionality, Network, Disk Space, Services and Resources. Functionality is amber; the remaining four are green

Two dashboard indicators: Directory Synchronization is amber with the message that it is in the warning state, and Password Sync is green with the message that all Password Sync tests were successful

Directory Synchronization detail table with Scenario and Status columns. A single row, Directory Synchronization Test, shows green

Password Sync detail table with Scenario and Status columns. Two rows, Password Sync Enabled and Password Sync Verification, both show green

How do we verify the monitoring test results?

Compare the extension attribute of the configured user in Active Directory with the same attribute in Microsoft Entra ID to verify they match.

Common warning or error results, and potential solutions

Warning or Error

Potential Solution(s)

Warning or Error status

Adjust the Azure AD User settings by opening the ENow Admin Console and selecting Server > Tuning Policy > Settings > Office 365 > Directory & Authentication > Azure AD User > Verify Credential.

Review the connection status of the Exchange Namespace URLs, then refer to the following for troubleshooting connection issues:

How to identify DirSync or Microsoft Entra Connect provisioning errors | Microsoft Support

Directory synchronization stops working after registration | Microsoft Learn

Password hash sync is automatically enabled | Microsoft Learn

Email addresses do not sync | Microsoft Learn

Password hash sync stops working | Microsoft Learn