Network - Directory & Authentication, General, Multi-Factor Authentication, Planner, & Power BI Status

Monitoring Benefit

The Directory & Authentication, General, Multi-Factor Authentication, Planner, and Power BI network status tests verify that each endpoint can be reached, and that the latency is within an acceptable range.

Each test reports a hostname, port, protocol, connection status, trace route link and latency indicator. Green in both status columns means the endpoint answered within threshold.

Directory & Authentication endpoints

General endpoints

Multi-Factor Authentication endpoints

Planner endpoint

Power BI endpoint

Latency trend

How do we verify the monitoring test results?

From the ENow web server, open PowerShell and time a request to the endpoint you want to check:

$StartTime = $(get-date)
Invoke-WebRequest -Uri "https://nexus.microsoftonline-p.com" -UseBasicParsing
Write-Output ("{0}" -f ($(get-date)-$StartTime))

Reference: Invoke-WebRequest examples | Microsoft Learn

To trace the network path to the same endpoint:

tracert nexus.microsoftonline-p.com

Reference: How to use TRACERT to troubleshoot TCP/IP problems in Windows | Microsoft Support

Common warning or error results, and potential solutions

Adjust the Network Latency threshold settings by opening the ENow Admin Console and selecting:

Server > Monitoring Policy > Thresholds > Microsoft 365 > Network > Microsoft 365

or

Server > Monitoring Policy > Thresholds > Microsoft 365 > Network > Remote Probes

or

Server > Monitoring Policy > Thresholds > Microsoft 365 > Network > ECloud-Internet

Please also refer to the following for troubleshooting network issues:

Microsoft 365 URLs and IP address ranges — Common and Office Online | Microsoft Learn

Managing Microsoft 365 endpoints — configuring a firewall that requires IP addresses | Microsoft Learn

Connection to endpoint service failed error | Microsoft Learn