Network - Directory & Authentication, General, Multi-Factor Authentication, Planner, & Power BI Status

Monitoring Benefit
The Directory & Authentication, General, Muti-Factor Authentication, Planner, and Power BI network status tests verify that each endpoint can be reached, and that the latency is within an acceptable range.

How do we verify the monitoring test results?
From the ENow web server, open PowerShell:

$StartTime = $(get-date)
Invoke-WebRequest -Uri "nexus.microsoftonline-p.com" -UseBasicParsing
Write-Output ("{0}" -f ($(get-date)-$StartTime))

Reference: https://learn.microsoft.com/en-us/powershell/module/Microsoft.PowerShell.Utility/Invoke-WebRequest?view=powershell-5.1#examples

tracert nexus.microsoftonline-p.com

Reference: https://support.microsoft.com/en-us/topic/how-to-use-tracert-to-troubleshoot-tcp-ip-problems-in-windows-e643d72b-2f4f-cdd6-09a0-fd2989c7ca8e

Common warning or error result(s) and potential solutions to resolve the issue(s).

Adjust the Network Latency threshold settings by opening the ENow Admin Console and selecting:

Server > Monitoring Policy > Thresholds > Microsoft 365 > Network > Microsoft 365

or

Server > Monitoring Policy > Thresholds > Microsoft 365 > Network > Remote Probes

or

Server > Monitoring Policy > Thresholds > Microsoft 365 > Network > ECloud-Internet

Please also refer to the following URL(s) for troubleshooting Network issue(s):

https://learn.microsoft.com/en-us/microsoft-365/enterprise/urls-and-ip-address-ranges?view=o365-worldwide#microsoft-365-common-and-office-online 

https://learn.microsoft.com/en-us/microsoft-365/enterprise/managing-office-365-endpoints?view=o365-worldwide#my-firewall-requires-ip-addresses-and-cannot-process-urls-how-do-i-configure-it-for-microsoft-365 

https://learn.microsoft.com/en-us/troubleshoot/system-center/scom/connection-to-endpoint-service-failed-error