OneDrive - Document Activity Status – ENow Software

Monitoring Benefit

The OneDrive section contains monitoring information for OneDrive Document Activity and OneDrive Folder Activity. Each of these sub sections will show the monitoring results of OneDrive synthetic transactions that simulate regular user activities.

Two dashboard indicators, both green: OneDrive Document Activity with the message that all OneDrive Document Activity tests were successful, and OneDrive Folder Activity with the message that all OneDrive Folder Activity tests were successful

Breakdown of the individual synthetic transactions with a status and latency column each. Upload/Download Document, Copy a Document, Move a Document, Search for a Document, Delete a Document, Rename a Document, Restore a Document and Create an Anonymous Share Link are all green. Create an Organization Share Link is greyed out, indicating the test did not run

How do we verify the monitoring test results?

From the ENow web server, open a browser and go to https://connectivity.office.com/. Follow the instructions to validate that the ENow web server can connect to SharePoint Online.

Common warning or error results, and potential solutions

Warning or Error

Potential Solution(s)

Warning or Error status.

For the Office-365 and ECLOUD-INTERNET monitoring tests from the ENow web server, check the OneDrive User settings by opening the ENow Admin Console and selecting Server > Tuning Policy > Settings > Office 365 > OneDrive > OneDrive User > Verify Credential.

For the Remote Probe monitoring tests from the ENow web server, check the OneDrive User settings by opening the ENow Admin Console and selecting Server > Tuning Policy > Settings > Probe Configuration > Configure Probes… > Default Office 365 Settings > OneDrive > Verify Credential.

Review the results of the Microsoft 365 network connectivity tests. If there is an issue that matches both the remote probe and the Microsoft Remote Connectivity Analyzer, then consider the possibility of a server or user configuration issue that is preventing the connection to SharePoint. If the issue is isolated to the remote probe, consider the possibility of a site configuration issue preventing the connection to SharePoint.

Please refer to the following for troubleshooting OneDrive issues:

SharePoint and OneDrive diagnostics | Microsoft Learn

View Microsoft 365 service health | Microsoft Learn

What do the OneDrive error codes mean? | Microsoft Support

Access denied or need permission error in SharePoint Online or OneDrive | Microsoft Learn

Organization policies do not allow you to share with users error | Microsoft Learn