Overview
The Microsoft Teams section contains monitoring information for the Microsoft Teams synthetic monitoring test.
Microsoft Teams Chat
Monitoring Benefit
The Microsoft Teams Chat test verifies that a chat message can be sent to the configured Microsoft Teams Channel.
How do we verify the monitoring test results?
Open a browser and access the following URL:
Microsoft Teams sign-in test | Microsoft Remote Connectivity Analyzer
Follow the instructions to validate that the test account configured for the various Microsoft Teams Chat monitoring tests can connect to Microsoft Teams from the Microsoft Remote Connectivity Analyzer. For good measure, we recommend testing with another mailbox account known to have a connection to Microsoft Teams.
Common warning or error results, and potential solutions
| Warning or Error | Potential Solution(s) |
| Warning or Error status. |
For the Office-365 and ECLOUD-INTERNET monitoring tests from the ENow web server, check the Microsoft Teams User settings by opening the ENow Admin Console and selecting Server > Tuning Policy > Settings > Office 365 > Microsoft Teams > Microsoft Teams User > Verify Credential. For the Remote Probe monitoring tests from the ENow web server, check the Microsoft Teams User settings by opening the ENow Admin Console and selecting Server > Tuning Policy > Settings > Probe Configuration > Configure Probes… > Default Office 365 Settings > Microsoft Teams > Verify Credential. Review the results of the remote probe tests and compare them with the results of the Microsoft Remote Connectivity Analyzer. If there is an issue that matches both the remote probe and the Microsoft Remote Connectivity Analyzer, then consider the possibility of a server or user configuration issue that is preventing the connection to Microsoft Teams. If the issue is isolated to the remote probe, consider the possibility of a site configuration issue preventing the connection to Microsoft Teams. |
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