SharePoint Online - Document Activity Status

For the Office-365 and ECLOUD-INTERNET monitoring tests from the ENow web server, check the SharePoint Online User settings by opening the ENow Admin Console and selecting Server > Tuning Policy > Settings > Office 365 > SharePoint Online > SharePoint Online User > Verify Credential.

For the Remote Probe monitoring tests from the ENow web server, check the OneDrive User settings by opening the ENow Admin Console and selecting Server > Tuning Policy > Settings > Probe Configuration > Configure Probes… > Default Office 365 Settings > SharePoint Online > Verify Credential.

Review the results of the Microsoft 365 network connectivity tests. If there is an issue that matches both the remote probe and the Microsoft Remote Connectivity Analyzer, then consider the possibility of a server or user configuration issue that is preventing the connection to SharePoint. If there is an issue isolated to the remote probe, consider the possibility of a site configuration issue preventing the connection to SharePoint.
Please refer to the following URL(s) for troubleshooting SharePoint issue(s):

https://learn.microsoft.com/en-us/sharepoint/troubleshoot/diagnostics/sharepoint-and-onedrive-diagnostics

https://learn.microsoft.com/en-us/microsoft-365/enterprise/view-service-health?view=o365-worldwide

https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/access-denied-or-need-permission-error-sharepoint-online-or-onedrive-for-business

https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/sharepoint-online-inaccessible

https://learn.microsoft.com/en-us/sharepoint/troubleshoot/sharing-and-permissions/organization-policies-do-not-allow-you-to-share-with-users-error