SharePoint Online - Document Activity Status – ENow Software

Monitoring Benefit

The SharePoint Online section contains monitoring information for SharePoint Online Document Activity and SharePoint Online List Activity. Each of these sub sections will show the monitoring results of SharePoint synthetic transactions that simulate regular user activities.

Two dashboard indicators: SharePoint Online Document Activity shows red with the message that it is in the critical state, and SharePoint Online List Activity shows green with the message that all tests were successful

Breakdown of the six synthetic transactions with a status and latency column each. Search for a Site, Create a Folder, Rename a Folder and Upload/Download Document are green; Search for a Folder and Search for a Document are red, and their latency cells are greyed out because no timing was recorded for a failed test

How do we verify the monitoring test results?

From the ENow web server, open a browser and go to https://connectivity.office.com/. Follow the instructions to validate that the ENow web server can connect to SharePoint Online.

Common warning or error results, and potential solutions

Warning or Error

Potential Solution(s)

Warning or Error status.

For the Office-365 and ECLOUD-INTERNET monitoring tests from the ENow web server, check the SharePoint Online User settings by opening the ENow Admin Console and selecting Server > Tuning Policy > Settings > Office 365 > SharePoint Online > SharePoint Online User > Verify Credential.

For the Remote Probe monitoring tests from the ENow web server, check the OneDrive User settings by opening the ENow Admin Console and selecting Server > Tuning Policy > Settings > Probe Configuration > Configure Probes… > Default Office 365 Settings > SharePoint Online > Verify Credential.

Review the results of the Microsoft 365 network connectivity tests. If there is an issue that matches both the remote probe and the Microsoft Remote Connectivity Analyzer, then consider the possibility of a server or user configuration issue that is preventing the connection to SharePoint. If there is an issue isolated to the remote probe, consider the possibility of a site configuration issue preventing the connection to SharePoint.

Please refer to the following for troubleshooting SharePoint issues:

SharePoint and OneDrive diagnostics | Microsoft Learn

View Microsoft 365 service health | Microsoft Learn

Access denied or need permission error in SharePoint Online or OneDrive | Microsoft Learn

SharePoint Online is inaccessible | Microsoft Learn

Organization policies do not allow you to share with users error | Microsoft Learn