DNS IP Connectivity - Connectivity Status

Monitoring Benefit

The DNS IP Connectivity test verifies that each DC or RODC can ping all DNS servers configured in the Ethernet properties for TCP/IPv4.

How do we verify the results received on the ENow web server?

From the ENow web server, open the following file from Explorer using a browser:

\Program Files (x86)\ENow\MailscapeWeb\MailscapeData\LogFiles\ServerName\NetworkAgentMessage.xml

Scroll to the bottom of the results and locate DNS ip_addr, ping_time_msecs, and success to verify that the results match what is presented on the monitoring web page.

How do we verify the results received on the ENow Client?

From the DC or RODC, open the following file from Explorer using Notepad:

\Program Files (x86)\ENow\Mailscape Agent\LogFiles\MailscapeAgent2007.log

Find the string “DNS server” in the log and note the IP address and any errors that may follow.  If an error is detected, we recommend running a ping test from the DC or RODC to the IP address in question.